Hi all.
Bank Transfers in the monthly Elements author payment process involve sending funds from Envato to our new payment system, and then they are sent out to the different banks. When outbound payments are cleared, you should receive an email with an estimate of when those funds will reach your chosen payout method.
Specifically for Payoneer, there may be a further delay between your payment arriving at Payoneer, and when it becomes available in your Payoneer account.
For the Elements Payoneer payments in June, they should look something like this:
- Friday June 16: Payment is sent from Envato. You’ll receive an email with estimated arrival times, once the outbound payment is processed.
- Monday June 19: Payment received by Payoneer (both Payoneer and our payment processor are in the USA, so these are usually received 1 business day after we send it)
- Payments are then available from your Payoneer account 2-5 business days after this they receive it (depending on Payoneer’s internal processing times)
It’s worth noting that the timing estimate emails for regular Bank Transfers (i.e. not sent via Payoneer) seem to be pretty accurate from what we’ve seen, as there is no additional processing time required once funds arrive in your bank account.
If you still haven’t received a Bank Transfer payment within the next few days, open an Author Support ticket and they’ll be able to check on the status of your payment. To assist with troubleshooting any payment delays, please include these details:
- Are you being paid via the New or Old system? (Almost all authors are on the new system now, but there’s still one last batch to be added in July)
- Have you selected Paypal or Bank Transfer?
- If you’ve selected a Bank Transfer, is this in local currency, USD to Payoneer, or another USD receiving account?