It probably takes that much because their card was charged by your ATM in your country. So they have to get in touch with that bank, and all the legal stuff takes some time.
that's not the point. The bank already told me since the transaction failed, the credit should have not been charged or completely refunded.
It's a digital transaction performed at Mastercard ATM, there was no human interaction besides me entering the correct PIN. The transaction failed, all it's recorded. They for sure have the tools to check the data with mastercard and solve the issue immediately and by themselves.
Instead, i've been asked to file a "Cardholder Statement of Disputed item - Fraud" like if somebody else stole my card. That's simply ridiculous.
I have nothing to dispute, i was the one doing the transaction and the amount was correct. The ATM was just out of cash and the "transaction failed" message was shown in the display. Keyword here is "failed".
I pay my freaking bills with envato earnings, cannot wait 1 month or more to have them back. That's totally unacceptable from a system used to pay thousand of authors just here on Envato marketplaces.