Calling out authors and files in the forums just isn’t cool. Buyers have a voice in the product comments and that’s where it belongs.
I understand that sometimes a product can be loaded with bugs, but a very high percentage of the bugs reported from buyers on the marketplaces are user mistakes. And as authors, a great deal of our support time is taken up by first investing these mistakes, and then showing the buyer how they can fix them. This isn’t really support. It’s work we do for free. But lots of us do this because we believe in customer service.
At the same time, we also don’t have much of a choice because if support isn’t provided the product’s page would just be full of unhappy customers. So this becomes a tricky thing for Envato to handle with regards to refunds. Because support isn’t required, and when it isn’t no one really knows if the product is actually horrible or if the comments are just unanswered user mistakes.
Now to play devil’s advocate, user mistakes can usually be avoided with high quality documentation
I called him/her out due to the fact of attempting to contact on the “Contact form” They have in the install file.
They and you dont need to provide support, I dont care. But if ya do make it worth a damn.
And I wasnt fully bitchin, I liked the concept I would still pay $15. But not fair to pay $35 for a theme that I have had to hire a coder to repair. And truthfully I will even send the valid code to the author. Hopefully to help others out who bought this crap.
And trust me its not user mistakes. I can provide you with a link on my host. And do a raw install and make you an admin just to prove my point.
I have nothing to gain by lying. If it were me that made mistakes I wouldnt be right to complain.
I will even go as far as buy the theme for an admin, And let them find out at my expense, People should not be aloud to make a bad name for themeforest.
If I sold nikes, And you ordered a pair and I sent you reeboks you should get a refund. All im sayin