Refund policy on a theme unfinished and a lot of bugs

Envato Authors CodeCanyon
1

I bought a theme, that have a lot of bugs and css code etc seems to be unfinished (css calls without code) and bugs! not a bug, bugs.
With prove…
Can I get a refound and buy an another theme? (I want a simple website theme that works).

I hope this is the right place to post a question.

2

Check this https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

3

Items are very well inspected after approval on the market but if you say you’ve got proofs just contact envato support they’ll be happy to assist you!