I am sorry but I have looked everywhere to try to figure out how I would go about asking for a refund for a purchase I had made here.
The first 4 themes I purchased were all fine with a little fixin’s but this last one has multiple issues with the blog & then with the logo area.
How would I go about requesting a refund? $40 is just too much to spend on a theme that I am not going to use. Can I exchange or a theme that actually works?
Thank you in advance,
Brandi
EDITED TO ADD: I am not using it because the functions do not work - not because I just dont like it
I’m 99.9% sure you can only get refunds on themes that you haven’t downloaded from your TF account, but try opening a ticket on http://support.envato.com/
Thank you for getting back to me so quickly - I have sent a request. That is very disappointing that refunds might not be available for products that do not work. I completely understand if I had just changed my mind but this is different.
I have to say this company seems to have the worse refund process I have come across. I had a deadline but the theme I purchase simply would not install correctly and had numerous problems. The seller tried to help but nothing changed. So I had no choice but to ask for a refund. Themeforest, however, would not even return my inquiries for 4 days and have given no information if I will get a refund or not. My deadline has already passed costing me a considerable fee in losses.
PS: How can the criteria for a refund be “if you have not downloaded”? How can you find whether it has technical issues if you never download it? If a theme has technical issues of course a refund must be issued. Its consumer law.
I believe the download criteria applies if it is the wrong file. There is a separate clause as explained above if it does not function as advertised. While I hope you get your problem fixed this is a 2 year old thread and you will have more luck maybe tweeting support.
