Pls Refund me, for me to get another theme

Pls I made a complain about a theme I bought, (besocial) and I havnt got a reply.

Hope the time its for the responds wouldn’t add up…

Pls pls please please please… Give me a respond.
I need my money back to purchase another theme.

You need to send a refund request to author

https://themeforest.net/refund_requests/new

And here is a Refund Policy

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Continuing the discussion from Pls Refund me, for me to get another theme:

e done that

I did that but no reply