We are not going to give any extra customization because she is angry, we think it is not correct.
After all, the bought a good product and the rating is for the product, I know support is included there but we should give 1 star only because she is angry. It’s kind of manipulation work…
She continue writing this like this:
Sometimes the buyer don’t understand what a support is, and she doesn’t even care about us, we are offering free support, we are here to help and she give us this kind of answer, wow, it is so disappointing. Clients like her are not looking for explanations, they are always looking to get what they want at any cost. We will be looking into the product review and if we get a recent bad rating we will contact Envato for sure.