Despite tons of discussions about the poor way ratings are handled for the products, where all the power is in the hands of the buyer, while authors are the real juice for Envato, nothing really changed.
We deal sometimes with very crazy customers leaving poor rating for the usual silly reasons like:
- They don’t read manuals and say product is broken
- We refuse to do customizations
- Pictures are not included
- They expect the product to do something that is just in their mind
Nowadays, many services allows the author or service provide to rate the customer as well. This means when a customer sends me 150 support emails for stupid reasons, while usually we have 1 support request every 10 customers, that customer has definitely something wrong, and we can rate him.
The rating of a customer can appear right next to their username, like authors rating.
So that customers that tries to just have work for free or harass authors can be framed in the correct way, and they’ll think twice about their behavior.
Anyone else think is a good idea?