Hi we appreciate buyers a lot. They are the ones that keeps us, authors, alive even.
But some of them are not that good enough to serve him well.
I got a buyer who want to support all features he want to have for his website (or clients?) I don’t know for sure.
And he created a lot of support threads in our support forum, created many tickets that ask for many features that our not advertise or on the demo.
I got his/her idea and say ok I will consider and update later but he/she want to update it within the next hours meanwhile it will take us a lot of effort to customize.
but still he give bad comments & complain on my item comments page.
So I would ask for your kind experience, how to deal with this.
- Ignore him.
- Suggest him to refund
- Ask him extracost for customization ( I don’t think this works as he/she said he bought $49 for a premium theme & support).
- Leave this market, these place are full of this kind of buyers and you can’t avoid them lol