Hello everyone. Long time Envato user here and wanted to share my thoughts on a problem I’ve noticed on Envato recently. Just before I decided to write this post, I was reading a thread about changes to refunds. As a previous author (although many years ago) and now primarily as a buyer I wanted to share some of my concerns. In order to stay within the rules I will not mention names of authors or the theme I am referencing. A while back, I purchased a site admin template, and decided to work on implementing into my project.
During this time I noticed the LESS code was very poorly written, and that their logic was very hard to work with, and as a result, I decided to ask for a refund for my purchase.
Support got back to me and said “There is no obligation to provide a refund or credit in situations when a buyer finds an item extremely difficult to modify.” and further added they wanted me to “please list all the specific error messages or issues you are facing when using the item” and “kindly add screenshots to make sure we fully understand what you’re referring to”.
I decided not to pursue that and went on my way.
However, yesterday, I decided to try and ask for a refund again when I noticed that theme I purchased had support enabled as shown below (image edited to hide information):
However, if you were to check the comments on the theme (as of yesterday), you would see the following:
Each is a unique comment made by a buyer of the theme, some as long as two months ago. The author says he supports the theme, but did not respond in over two months
The author is an “elite author”.
The purchase page has extended support for $7.50 for 12 months.
Even if you get a refund, you do not get refunded to the original payment method, instead, you get given what could be useless Envato credit (even if you paid using a card/paypal).
This is why as a buyer, I do not trust this website, and why some are looking to “game the system”. Not every author is terrible, but I’ve had my fair share of bad authors and maybe that’s because they don’t make enough money to make the time investment on support worth it.
However, Envato do not have a system in place to check if the author has responded to their messages on the page.
They are selling support for 12 months for $7.50.
This is a scam, they cannot enforce it.