I loved my authors. I bought 20 or 30 themes over the years.
I am a small one person webdev firm. I ASK ONE TO THREE SUPPORT QUESTIONS A YEAR on average across all the themes I own.
You’ve ruined my business model. Changed my life forever.
I can’t afford to pay on all my sites - FOR NOTHING!
I’ll stay with authors who offer free support. And I would gladly pay them something when I need support. Something equal to the amount of support I need.
Your policy change was a greedy, unnecessary business decision.
Got rich and lost your valor. What a shame Envanto.
You had a lifetime, loyal customer here.
Never, ever smart to stick them in the back.
p.s. I could not even find a place to post on your announcement thread.