There is no customer service line to call to help me get my account unlocked!
Please help ASAP
Dolcejolie@gmail.com
Thank you
KingDog
November 23, 2016, 3:14pm
2
Hello! Please open a Help ticket here - Envato Help & Support Center . Our Help Team will be happy to assist. Thanks!
I have been experiencing the same for almost a week, my account still locked! What else I can do? Help desk, takes 2-3 days to reply and yet not resolved my issue.
hevada
November 28, 2018, 10:50am
4
Hi,
Until the Envato Help & Support Team will get back to you via the ticket you created, please also have a look at these things to check if your account is locked:https://forums.envato.com/t/locked-envato-accounts-read-first/96819
1 Like
HI! I’ve done the same. Go to the link, fill-up the form and send. Till then nothing happen. Still my account is locked!
hevada
November 28, 2018, 10:59am
6
Have you also checked these?
We understand how incredibly frustrating this experience can be, and we will work closely with you to resolve this matter as soon as humanly possible. Following the above steps will not only allow us to react more swiftly, but also to improve this process moving forward. Please check the following, before reaching out:
Double check your payment method (whether it’s PayPal or credit card, both have different reasons for sending different API responses that may lead to this outcome). Depending on which method you’re currently using, you’ll want to contact them first to make sure it’s not caused by their system to begin with, as this might lead to duplicate behavior, and you being locked out repeatedly even after we’ve already unlocked the account.
Please make sure you’re not changing or sharing payment details with other people. This is a safe approach to have in general, but even more so when it’s advice pertaining to online purchases.
Please avoid opening PayPal disputes. We have a very clear refund process in place, as outlined here: Can I get a refund? that needs to be respected, due to the digital nature of goods being sold on our Marketplaces. Any dispute will automatically result in locked accounts, and we’ll not be able to assist you, until either the dispute is closed by the user, or resolved by PayPal. This can take much longer than contacting us first.
If you have opened up a dispute by the time you’ve read this, please drop us a line via the help form and we’ll guide you from there.
If you’re traveling abroad or using a VPN, this may or may not be the cause for a locked account.
That is why, I came here in the forum because helpdesk doesn’t help me out of this locking issue. Hoping this could be resolved faster.
Yes, I did it several times, not once. Till then no luck.