Account Lock


#1

Hello,
There is problem that I can’t access to my account.
The error message is : “Sorry, it looks like you’re currently locked out of your account. Please contact Envato Support for more details.”

any suggestion for me to get my account returned.


#2

I would suggest contacting Envato Support :slight_smile:
https://help.market.envato.com/hc/en-us/requests/new


#3

I already submit request but envato don’t reply me, my issue.


#4

When did you contact them? It can take time, depending on how many requests that they have. As far as I know, the only way you’re going to get your account unlocked is by contacting them. Just be patient and I’m sure they will get to you soon.


#5

I was contact them 2 hours ago.


#6

Hello. The Help Team will be happy to help and will get back to you as soon as they can :smiley:

Thanks!


#7