Bought plugin and hasn’t worked once since i bought it it’s almost a week and the problem isn’t resovled, now i have a plugin that doesn’t work and support has no answers on how they going to help.
What i can i do?
Hello and welcome to Envato Forums!
In this article you can find everything regarding refunds and if you are eligible for a refund.
Well its Falsely advertised, and before i bought i send a email asking if it work on a specific EVM blockchain and they said yes,
I requested a refund but no feed and the is no way of showing the refund process, the support avoids the problem at hand, so a envato what should i do?
They use a compulsory 3rd party that if you dont use the plugin doesn’t work, and in this case the problem is the 3rd party which makes it useless for me to use modeltheme theme and plug-ins,
If your request was sent to the author, you will receive a confirmation email with a tracking link.
It is important you keep this link as you may need it to raise a dispute.
The tracking link gives you access to the refund request, where you can:
- Monitor the progress of your refund request,
- Communicate privately with the author (meaning that this conversation will be visible to you, the author and Envato only),
- Raise a dispute.
How do refunds work?
Thanks
@mgscoder i didn’t receive that
have you sent refund request from here?
If yes then you should receive email, please check spam/junk as well.
Yes, found the link, ill add more corresponding details.
They are still in progress going on the 8th day
If author doesn’t respond to your refund request within 5 days you can raise a dispute using that link.
1 Like
How long does it take for the dispute to make a decision
Envato team will review your dispute within 5 business days.
1 Like
but this policy is unfear to clients, so i can buy a plugin when i start using it i find out their 3rd party service isn’t working the plugin sellers isn’t responsible and they can choose to ignore because the Envato policy allows them, so i can brand the plug and do that to others because i know Envato will take my side
Hey how do i get assistance from the refund for refunding the item
You need to request refund using this link and if refund is rejected, you can raise a dispute following instructions from that article shared above by mgscoder.
No it wasn’t they refunded the wrong things, but left out the nft marketplace core. So they gave a refund of the theme which was the only thing that worked but thanks
I applied for a refund, and its been two weeks since it was approved to be refunded but envato did refund it i did another refund for the item it was approved an now they wait for authorization of something thats already been approved
I am sorry that extended so much but that’s something moderators can not resolve because we are just authors helping in this forum. We can only guide you how to do something, but from there you have to communicate on that issue with Envato staff.
If they choose to reply,
They always reply.
Not really, i mean 6 day waiting for a refund, that was supposed to be given Friday last week