Is it possible to get the money back?

I bought a plugin that does not work. And that, not that some function does not work, but literally everything in it does not work. I infer from the new commenters that it does not work for everyone (new and old users). I requested a refund, but the author does not respond. What else can I do to get my money back. I have been scammed. Why are such products still sold on this site?

It really depends on the item and the issue but if the author is not responding to refund requests and it’s been a reasonable period of time then you can contact envato directly Envato Market Help and Support


Thank you. I have written to the administration. I hope they will consider my request.