Greetings, anyone who can assist!
I purchased a plugin less than three weeks ago and began having issues with the product right away. Prior to purchasing the plugin, the author assured me that if the product was not going to work out I would be refunded my money. While in the beginning the plugin author was great with responses when I requested support. It has now been over a week since my last support inquiry with no response. During that waiting time, I sent two additional follow ups. All with no response.
Two days ago I requested a refund via Envato’s Help center and have not received a response.
I would appreciate advice on how I can either (a) get the the plugin author to respond or (b) get Envato to respond or (c) get my money back.
Awaiting your reply (attempting to be patient), and thank you for your time.
Just to add: I’ve never had to request a refund from Envato nor from any plugin developer and have been purchasing/using Envato for years! This is my first time ever having issues.