I bought an image carousel and it cripples my computer when it’s running on my webpage. I can watch the OSX activity monitor jump between 60% and 100% when the page is open using this carousel plugin.
It was last updated in 2015 and the author does not respond to support questions or comments. It’s broken and I need a refund.
I initiated a return… of course no response after 5 days so I raised the dispute. Now it’s been 4 days (9 days total) and I have not heard anything from Envato about it.
I see another carousel plugin on the site I can use to replace it but I’m not going to pay for another plugin when I can’t be assured I will be refunded the author does not actively support it.
How long does it take to get a refund for a broken unsupported plugin? I’m at 9 days total now and losing confidence in buying anything ever again here.