I just want to add a quick note to all the good people from the forum administration - If you delete this information I will hire people to repost it every 10 minutes for 10 years.
So lets begin.
I am a long time customer (probably over 60+ purchases) and author on the Envato marketplace.
Around seven days ago I’ve purchased a WordPress plugin from CodeCanyon for around $33.
The plugin was a top selling one, available on the market from a long long time.
I went ahead and purchased it.
Installed, followed the authors instructions and crash.
The site stoped working, a couple of hours in trying to fix the damn thing but 0 result.
Then I go back to the plugin page to seek help from the author, after all I’ve paid for a year of support or something like that.
And when I opened the comments section it was like +30 people asking, demanding for help and support going back 2-3 months
Then I went ahead and contacted the good people from Envato for a refund.
I filed a complaint had to wait 5 days (of my life) to hear from the author (which was no where to be found for 2-3 months) but Envato already knew that, see because the other +30 people that suffered like me probably did the same thing.
So 5 days have passed, I have the option to file a dispute with Envato and I am certain that now there will be justice done and I will get my refund.
I’ve spend the long 5 days reading their refund police over and over again and I figured that there was no way they can not issue a refund.
But No, A guy from their support contacts me with the following :
Good day and thank you for taking the time to contact the Envato Customer Success team. My name is Frank and I will be helping you today!
Unfortunately it looks like the author has chosen to remove this item from the Market. You’re welcome to contact them directly for more information.
More information on removed or deleted files can be found in this article: https://help.market.envato.com/hc/en-us/articles/202500244
Although I acknowledge your refund request, it is stated in our member terms that we cannot provide a refund in your case. It saddens me that I am unable to give in to your request but there is just so much that I can do in your case.
Please let me know if you have any other questions and I would be happy to assist.
If you took the time to read the above email from Envato support you will notice that they state that the author has choosen to remove the item from the market !
However if you go a few lines above you will see that the author has been no where to be found for 2-3 months. But Envato somehow tracked him down and made him take down his item.
Again they state that the author choose took down the item
So we go back to their refund policy where it states that if an item is removed they don’t care and you don’t get sh**
In this case they can go ahead and rip me off with $33
Also I have paid for support which I won’t receive.
So basically they went ahead took down the item themselves (stated the author had done so) and then had the right to scam me.
This is a total scam and I made some research on this.
It turns out that this has been going on for some time now, go ahead and type “scam” in the forum’s search and just let the results flow.
So dear Envato team,
I come from a very poor country where most people live a full week on $33.
Fortunately I have a good amount of resources and time that I am willing to spend on getting my $33
back from you one way or another.
From what I see you won’t get back to me via email on this issue, please do so here if you like.
I will wait no more that 24 hours more for your response, after that I will seek legal action since I
believe that my rights have been violated.
And good luck in getting a written conformation from the author that “he has choosen to take down
the item” : I have a head start on this statement.
I don’t care how long it will take and how much it will cost I will get my money back plus the legal
interest. After 24 hours my lawyer will begin seeking down every customer you scammed using this
scheme and we will file a collective lawsuit against you.
In the mean time I will forward 20% of my staff’s working time to go on social media and spread this
information, and take the time to promote a better marketplace
Where they don’t have scheme templates to rip of their customers with broken plugins and support
that you pay for and never get.
Thank You for your time.
I expect to hear from you shortly.
Know that you will hear from me -
Postal Address PO Box 16122 Collins Street West.
_ Victoria 3000 Australia_