Author not refunding my money

Envato Customers Purchases and Subscriptions
1

I have been try to get my refund but the sina extension author deny to give me refund and avoiding my messages, i am following the policy and terms kindly help

2

if the author declined refund request and you think you should get the refund then you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page. If you raise a dispute then envato team will investigate and will take steps as necessary.

Thanks

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3

Sir the author not responding now, i am loosing my refund days cause it’s 14days to raise a refund request and they totally avoiding, for reference i have attached screenshot

I want envato contact them behalf of me please, they are frauds

4

Please open an Envato Customer support Help ticket with your screenshots and let them know. Envato Customer support team will be happy to assist you.

Thanks

5

Thanks sir for helping me out, i have sent a mail to envato with attached screenshot

Hope i will get the refund soon, these type of scammer authors creating bad impression in envato, i hope envato ban these type of frauds

6

Now that scammer seller declined my refund request, I did dispute request, now what should I do

7

You have sent email (opened support ticket) and also placed a refund dispute now envato team will investigate and will take steps as necessary. Please keep patience.

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