Refund not been prosecco

Envato Customers Purchases and Subscriptions
1

Hi
I had requested a refund for a theme and the author haven’t responded yet to my request and the he didn’t respond to all my emails for support ether

2

Hi @islamicacademysa20,

if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.

Thanks

3

Could you kindly add the link of the page?

4

@islamicacademysa20

Did you contact the author directly? Because reading your post it suggests to me you requested a refund via either messaging the author, or sending email support queries on their own platform.

Providing you have bought and paid for the item via the Envato Marketplace, then login to your envato account and you can request a refund through this link here:

5
6

When your request was sent to the author, you will receive a confirmation email with a tracking link.

It is important you keep this link as you may need it to raise a dispute.

The tracking link gives you access to the refund request, where you can:

  • Monitor the progress of your refund request,
  • Communicate privately with the author (meaning that this conversation will be visible to you, the author and Envato only),
  • Raise a dispute.

How do refunds work?

1 Like
7

I contact the author multiple times for support but no response and i rased a refund request on envato but there no update from the author or envato?

8

If the author does not respond to the refund request within 7 days, you can raise a dispute with Envato (mentioned in my above reply). or open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks