good morning. I buy Review Comments - Easy Comments & Review System PHP Script, and send them email requesting support one week ago. Never response. Please, i need a refund. How do I should proceed?
thank
Hi,
If you are eligible to get a refund according to the Envato refund policy then you can request for a refund. Can I Get A Refund is an explanation of the refund policy, requirements, process and a button linking to the refund request form (below the How to request a refund).
Thanks
I did, but any person respond. This is very anoying. I pay extra support and never have an answer, either for the refund
If you already requested for refund and the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.
Thanks
When i asked for a refund, i received an email width no link to my refund page, so, i do not know how acces to this page, please, give me the propper link. Please, answer, other wise, it look like you do not wanna gives any refunds, Thanks. (sorry, friends, for my English, It is not very god,)
How do I track the status of my refund request?
If your request was sent to the author, you will receive a confirmation email with a tracking link.
It is important you keep this link as you may need it to raise a dispute.
The tracking link gives you access to the refund request, where you can:
- Monitor the progress of your refund request,
- Communicate privately with the author (meaning that this conversation will be visible to you, the author and Envato only),
- Raise a dispute.
How do refunds work?
Still need help please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.
Thanks