Been 6 days since I requested for a refund. Author chose to ignore it - they’ve been replying to comments on their item but didn’t respond to my refund request.
I already contacted Envato support but they’ve been very unhelpful. They said I need to open a dispute on the refund request page, but this dispute link does NOT exist. They sent me this screenshot: http://envato.d.pr/Yqsh but there is no link near my “Reply to comment” button. I am sure I am not the only one having this problem as there are several other threads about the same issue:
How do I raise a refund dispute
Cant raise a dispute on refund request
This is really ridiculous… can someone help me please?