What’s going on with the super aggressive elements banner? only today we had to close the banner almost 20 times!! and this is not only on the homepage, but on ITEM PAGES AND PROFILE PAGES.
It’s really disrespectful with the authors to use their item or profile page to promote something that they may not even be a part of.
Also, this campaign in the markets is bringing another set of problems: the banner isn’t clear that it’s not an offer for envato market.
Check out the amount of angry/annoyed people that are complaining about this (that leads to frustrated customers that after the bad experience, just leave without purchasing anything):
Classic bait-and-switch. Both of them are owned by Envato, and therefore have the exact identical design, deceiving the user into thinking that they’re still on the same website. How could someone expect the price on top of the web page to be for another seperate and unrelated service?
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Hello. I liked a specific music track called Inspiring ambient technology (16 minns in length) and proceeed to subscrive to ‘unlimited’ only to find that that track isn’t available. Did I understand incorrectly?
Please let me know urgently! Thanks
Ruan Le Grange
I subscribed to Elements 10 minutes ago.
I was going to buy a WordPress Plugin on CodeCanyon when I saw the “Elements” banner that reads “Unlimited plugin, WordPress & web template downloads!”.
I decided to subscribe to Elements to get access to the “Unlimited plugins” instead of just buying the one plugin I wanted.
But, to my dismay, I discovered that contrarily to what it said, “Element” doesn’t allow me to download the plugin???
Can you please refund it?
I’ve been an Envato customer…
I’m somehow confused about the Envato market. If I go unlimited. Will such subscription be limited to Envato Elements only or ThemeForest only, or both?
I am on ThemeForest looking at this theme:
The banner ad for the unlimited subscription is on the page and I click it and sign up. Then when I go to download that theme it is attempting to charge me for it rather than it is included with my new subscription. Am I approaching it incorrectly or is it not included?
I’m having a problem with envato. While buying a song (
https://audiojungle.net/item/romantic-wedding-piano/19307259) , I received a message saying that once I bought a monthly subscription, I would have unlimited downloads
I signed up for the monthly license thinking I could download the song, but this song is not included in the license. I’m very nervous, because the song I need for a project and now, after spending 35 euros, I should spend more.
I wrote to envato, but I still haven’t receive…
Hi there! I was under the impression that the Envato Elements subscription would work with items on Video Hive…was I incorrect?
I wanted to buy a theme from Themeforest but I saw a misleading banner on
themeforest.net advertising for unlimited downloads of wordpress themes and other products, I bought a monthly subscription and paid €34.80 only to realise that I didn’t have unlimited downloads and my subscription is only for Envato Elements. I immediately raised the issue to customer service requestion a refund and the cancellation of my subscription as I would like to put the money towards the theme I would like to purc…
a subscription service on the top of their website for unlimited assets download, but it’s actually for a seperate website called Envato Elements which features NONE of the content from Envato Market. Of course there’s no refund whatsoever available.
I have to pay to download a theme from envato market…
Please treat this as urgent.
We have an urgent project we’re working on and we needed to buy a theme from – ThemeForest/Envato Market
We were supposed to pay on Envato Market/ThemeForest, but this happened
We paid for a subscription plan of 198usd
But paid it on Envato Elements instead of Envato Market/ThemeForest
Please, how do we sort this out?
It’s hard enough to pay $198, but on the wrong platform? That’s annoying.
Why is there a lot of confusion with the platforms? Enva…
I wanted to buy a theme on envato market and at the top there was a subscription option that said over 1 million themes, templates etc. for a really reasonable fee. So i made the subscription and I was lied. It was for envato elements. I had no idea that that was something else. And when i typed the theme in the search field, I found the theme and downloaded the files, but there were only .psd files and NOT the wordpress theme I wanted… Really disappointed… I WANT A REFUND!!
I have to pay to download a theme from envato market…
Is there access to themeforest themes once you have a envato elements membership
I am new in this forum. I bought one year subscription, I tried to download a premium plugin for wordpress, but when i went for download, it asking me to pay…Why is that, what is the point to buy membership if i need to pay for download.
I just purchased Envato’s Yearly subscription and it said I would be able to download and use any and all themes on the website. I have not been able to download any themes at all, they still have the price tag on them and it’s only letting me purchase them. Help
Hi there. Wa showing to purchase a premium theme I.e flatsome. Does paying for envato per month on a subscription give me access to that
It is kind of ridiculous that I cannot find a more convenient way to ask a pre-sales question. There does not seem to be any place specified for this. Considering that the Unlimited Download for $16.50/mo thing does not give any real details, that’s kind of concerning. I’d like more info. Which themes are included? If I cancel, will I continue to get updates? Does this include ThimPress themes?
I just signed up for a 40% download deal. Would this be covered?
Don’t you think that you need to rethink the Envato Elements advertisement approach? How can authors compete with this kind of aggresive and unfair campaign.