Envato Elements subscription refund

I wanted to buy a theme from Themeforest but I saw a misleading banner on themeforest.net advertising for unlimited downloads of wordpress themes and other products, I bought a monthly subscription and paid €34.80 only to realise that I didn’t have unlimited downloads and my subscription is only for Envato Elements. I immediately raised the issue to customer service requestion a refund and the cancellation of my subscription as I would like to put the money towards the theme I would like to purchase. That was two days ago and so far I have not had a reply from customer service. I have not downloaded any item and not used my account. Will I get a refund? Has anyone had the same issue?

Hi

please keep patience elements support will reply your support ticket as quickly as they can. Support Team will be very happy to assist you.

Thanks

Day 3 - still no response from customer service…