Please treat this as urgent.
We have an urgent project we’re working on and we needed to buy a theme from – ThemeForest/Envato Market
We were supposed to pay on Envato Market/ThemeForest, but this happened
- We paid for a subscription plan of 198usd
- But paid it on Envato Elements instead of Envato Market/ThemeForest
Please, how do we sort this out?
It’s hard enough to pay $198, but on the wrong platform? That’s annoying.
Why is there a lot of confusion with the platforms? Envato Elements, Envato market. . . it’s confusing.
Please, I would like to know how we can cancel the Envato Elements Subscription. . . or maybe convert it to Envato Market, and just get refunded all together and make the correct purchase.
Please treat as urgent.