I want to switch from subscription from Envato Elements to Envato Market/Themeforest

Hello Envato

Please treat this as urgent.

We have an urgent project we’re working on and we needed to buy a theme from – ThemeForest/Envato Market

We were supposed to pay on Envato Market/ThemeForest, but this happened

  1. We paid for a subscription plan of 198usd
  2. But paid it on Envato Elements instead of Envato Market/ThemeForest

Please, how do we sort this out?

It’s hard enough to pay $198, but on the wrong platform? That’s annoying.

Why is there a lot of confusion with the platforms? Envato Elements, Envato market. . . it’s confusing.

Please, I would like to know how we can cancel the Envato Elements Subscription. . . or maybe convert it to Envato Market, and just get refunded all together and make the correct purchase.

Please treat as urgent.

Thanks.

Hi,

Thanks for asking your question at Envato forum.

Envato Market and Envato Element both are different platform at Envato.

Envato Market = Themeforest, codecanyon, videohive, audiojungle etc
Envato Elements = https://elements.envato.com/

You are able to download every thing from Envato Elements
Envato market have no subscription. here you have to purchase each single item separately.

Hope you understand.

let me know any other question.

Thanks!

I don’t think that’s true. . . . the theme I want to download is not on Evanto Elements. . . it is a stand alone theme on ThemeForest

How does a refund work please?

thanks.

Hi,

Lots of Envato Themeforest item are exist on Envato Elements. Not every themeforest item.
Hope you understand.

Here you will find about Envato Elements subscription cancellation.

Open a Help Ticket they would like to assist you with an official answer.

Thanks!

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Thanks for the quick reply.

I have cancelled the subscription. Please how long does a refund take?

And just feedback – you should really make it clear what we’re going into, because these things are very confusing.

Sometimes we just want to pay for a Theme and get to work. . .not paying for a whole subscription.

thanks.

1 Like

I’m not sure when finished wait for Envato Customer success reply when they reply to you. Your issue will be solved no worry about it.

Thank you for the reassurance.

Much appreciated. . . I’ll wait for a reply from customer support regarding the refund.

Thank you

1 Like

Hi

Assuming you already open a support ticket because to get reply from elements support you must have to open a support ticket. link provided in above reply.

Thanks