Hello Envato and Authors
I am in a situation where I find no other option for me than trying to seek help here.
I will summarize this short and show you the e-mail I sent as a reply to Envato.
Friday night I bought a sound on AudioJungle for 2 dollars. Then I was somehow locked out of my account two hours later. I checked my bank, checked if anything was wrong. Nothing was. I have bought things on the market before, and this hasn’t been an issue before. I can add to this that I am an author on AudioJungle and sell my music on the page.
Now I get a response from the Envato team in the hopes of opening up my account, that unfortunately they will close it and I will never be able to open it again. End of discussion and without any explanation, anything regarding my tracks, money etc.
They referred to clause 55 which states that Envato will close down an account in which they suspect a payment can be a breach of the law or is of a legal risk. As I have a regular card, live in Denmark and have a regular bank, I find this impossible to be true.
Here is my response:
Hello Gerardo and the Envato team.
I am simply speechless, frustrated and extremely angry at the same time.
As I can read from your message which is more or less an automated reply, I have been banned because you suspect that I am somehow abusing my card or breaching a law within my country? Because of a sound I bought for 2 dollars this friday?
This is completely incomprehensible? I have in the last year bought three things on Envato Market. All of which had a price of either 1 or 2 dollars. I am from Denmark, use a regular card from the biggest bank in the North and have all my information correctly stated. In which way have I done anything wrong in this case?
How this can escalate so quickly and without any warning from you guys is simply a let-down for the entire Envato community and all the authors within. I have spent COUNTLESS hours of producing music, getting rejections, looking for feedback, growing my portfolio, and gaining costumers the last year and a half.
And because of a still unresolved case, I am now banned from the marketplace with no possibility of coming back, with no explanation whatsoever and not even a pay-back of the money on my account, a possibility to see my tracks and copy down all my information from them etc.
I simply can’t accept a link to your terms that really doesn’t explain my situation at all. And then have to know that “poof” - all my works are gone, and I am now left to myself to figure out what to do. This is disrespectful and betrayal in the highest class and should never be accepted within any big company.
As I stated in the beginning and in lack of better words and limited vocabulary, I am so sad and angry.
I really hope and expect that you will look into this case with more care and thoughtfulness.
An “indifferent” author in the big ocean of fantastic authors out there.
What is also extremely weird is that they state that they are refunding me for the payment. But as I checked my bank, I have not even been charged. Instead Envato paid me the 2 dollars twice. Which I also tried to explain in my very short mail correspondence with Envato. But all I got back was an automated answer that I was now banned.
Is this really fair? Am I really the one doing something wrong here? I simply don’t get it, but I would love to be enlightened. And sorry for being emotive, but this is a very big deal for me.