Has anyone experienced this? Sorry, it looks like you're currently locked out of your account. Please contact Help Team for more details.


#1

Hello! Please help me… My account is locked. Reason: Your portfolio, has been found to contain multiple tracks taken from third-party sources. Do not write what specific sounds. Locked money. Support for already 4 days is not responding. How to challenge? Has anyone experienced this? Sorry for my bad English.


#2

Grach… My item is build up at your audio, and now one of new buyer gived me 1 star rating for non existing audio. Please contact me hello@maciejswiechowski.com


#3

Closed Topic. Account restored.


#4

I am very disappointed, I bought a template that came without all options issued on Themeforest and now to make matters worse I’m blocked … need urgent help and I bought several searches to select the templates I want adiquirir … many lost hours. My user is Denisvb …


#5

Hi @Denisvb, welcome to the community forums!

The amazing folks in the Envato Help Team can help you with your account. You can contact them here:
https://help.market.envato.com/hc/en-us/requests/new

Best wishes.


#6

Obrigado amigo, já havia aberto um pedido de suporte nessa url, mas sem solução até o momento. Esse problema acontece sempre pelo que encontrei aqui no forum. Tenho que concluir os trabalhos.