locked out, working on deadline, trying to buy $500 of tracks

I tried to set up an account and buy the tracks. after entering my cc info a couple times, I was rewarded with this:"Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details."
which proved to be a total deadend! Can you help?

Have you tried to use a different browser¿?
Sometimes it is just that.

Ask you question to support team…

open a ticket and tweet on @envato_help with the ticket number so they’ll look ASAP!