All I wanted to do is purchase a song and I have been locked out of my account.

[CarinB]

Hi everyone,

I was trying to purchase a song from audio jungle and now my account is locked. I’m not sure what to do. Or how to fix this, however, my account has been charged, twice!!! Thoughts? I need to get my project finished. I’ve already contacted support and sent a message on Facebook. This is nuts!

[baileyherbert]

Locked accounts - Read first

Hi Everyone, As locked account problems have been raised a few times on the forums, we’ve decided to put together this post to help answer some more common questions you might have on when this happens and what you should do to regain access faster. What to do if you’re directly affected: We take users security very seriously. This process, although at times frustrating, is in place to protect you. Security precautions are a necessary part of any Marketplace. Periodically (read: really, reall…