Already two minutes after I replied Envato with the same words I used in the post, I get this response:
“Regrettably, we are unable to disclose our internal policies due to business reasons. Upon careful review of your service application, we regret to inform you that we are unable to reactivate your account.”
I guess I can conclude that Envato is not interested in admitting what they’ve done wrong or why I was banned.
My goal is not to patronize or mock Envato. They gave me a platform for my music. But this is simply too much. This has blown out of proportions.
How can they not see that something is wrong? These automated replies indicates that they do not care and will not care. It’s a cooperation loss for the community.
I will hold my head up high and hope for the best outcome.
Lukas buys 1 product on Envato with his legitimate visa card.
The card is issued by the Danske Nordea Bank. For the second year in a row Denmark has been voted one of the second safest country in the world to shop online and so has the bank he’s using. So your clause 55 is a crazy (lazy) wrong accusation.
Envato does not withdraw the money for the product, but deposits the same amount twice to his account.
Then Envato closes the account on Envato.
The latest response from Envato to Lukas is the following: “your account will not be opened and we will not reveal our internal policy” > “This answer reminds me of the war in Denmark 1940-45, where roughly the same was said”.
This has nothing to do with politic, It is an abuse of power.
Dear Envato, you should strongly investigate why you did transfer money to Lukas when he made the purchase? How can you blame him for this?
Lukas has done nothing wrong and your bland standard response makes one think about whether one is even in contact with a human or an AI person
Envato:
This screams to the heavens that your system has made a mistake…
“Someone is now sitting on top of the mountain of gold coins built by the people who got you there …”
Hi all. @KingDog has been following up on this with other teams at Envato, and after investigation Lukas’ Author account was re-enabled a few minutes ago. I’m going to close this thread, as speculation about the reasons for an account closure are not helpful, and likely to further confuse the issue.
As mentioned in the support ticket replies, we can’t share any details about our commercial processes. Like any large marketplace, we have many safeguards that are designed to protect sellers from purchasing fraud and other misuse of these sites. Those rules are continually updated, and I’m sure you can understand the risk associated with publishing those details on a public web page.
In response to any public thread like this, Travis and I will get a wave of other users contacting us via DM, asking for personal involvement in their own cases. The vast majority of these decisions are upheld by our fraud and risk teams, based on the information they have available. It’s important to understand the scale involved: Envato Market currently has 1.6M “Author” accounts, and well over 12M customer accounts. Systems to handle fraud prevention are risk averse by necessity, and must be designed to work both swiftly and at scale.
I appreciate that the tone in the standard Support responses for these issues tends to be very terse, and that feels like a personal attack. That is not the intention, and I’ll talk to our Support teams to see what we can do to improve this process.
