I have been struggling with Payoneer and Envato Support from past 1 month. Both of their support staff blaming each other when asked to resolve a trivial issue.
I had a simple request of changing my “Old Payoneer Account” registered under Envato to a “New Payoneer Account”. But, for this trivial request, they are taking more than a month to resolve.
After a lot of discussion with the Payoneer staff, they realized that the issue was on their end and they said it will take 3-7 business days to resolve it with Envato. Payoneer Live chat which usually takes 15-20 minutes to just connect always giving false promises that they are going to speak with Envato but it is never happening. Now, more than 7 days have passed and there is no resolution yet.
Has any author been in this mess of switching Payoneer accounts on Envato? What is your experience? Can you help me and guide me in the right direction? I have lost hope in the Payoneer system and PayPal is the only option now for me.