Why is Envato/CodeCanyon support so bad?

I waited over a month after issuing a refund request, and no refund. Contacted customer support and it took days for a reply. The creator of a script I bought months ago abandoned the project and the script was finally removed from the site, but they still want me to provide screenshots of errors of the script, even though I removed it from my servers 40+ days ago


I’m having also a big problem with an author which doesn’t reply at all. I’m waiting from May 16th for some bug fixes but without any result. I contacted Envato and they only can give my money back! That’s not an option: we worked more than 10 weeks on our website and it’s almost finished. How can I get my support?

I’m wasting so much time. Can’t find where to get support other than the forum. Can’t find anything about the problem in search and can’t start a new thread. I have an email saying there is a fatal area since the Worpress 5.2 update. Is it likely to be your E & P form builder because the only other plug in I have is Akismet.

Hello @Sian_Wood

Is it the WP Cost Estimation & Payment Forms Builder the one you are mentioning (if not, which one?)?

If yes, you can contact the plugin’s author for support using this contact form: https://codecanyon.net/item/wp-cost-estimation-payment-forms-builder/7818230/support/contact

What is the error saying? Maybe we can help until you get a reply from the author.

Hi Hevada, thanks, I have isolated it to this plugin. it is this:
Fatal error : Uncaught Error: Call to undefined function et_fb_get_layout_type() in /home/sianwood/public_html/triplewinonlinetraining.com/wp-content/themes/Divi/includes/builder/framework.php:530 Stack trace: #0 /home/sianwood/public_html/triplewinonlinetraining.com/wp-includes/class-wp-hook.php(288): et_builder_body_classes(Array) #1 /home/sianwood/public_html/triplewinonlinetraining.com/wp-includes/plugin.php(208): WP_Hook->apply_filters(Array, Array) #2 /home/sianwood/public_html/triplewinonlinetraining.com/wp-includes/post-template.php(843): apply_filters(‘body_class’, Array, Array) #3 /home/sianwood/public_html/triplewinonlinetraining.com/wp-content/plugins/WP_Estimation_Form/includes/lfb-core.php(912): get_body_class() #4 /home/sianwood/public_html/triplewinonlinetraining.com/wp-includes/class-wp-hook.php(288): LFB_Core->conditionally_add_scripts_and_styles(Array) #5 /home/sianwood/public_html/triplewinonlinetraining.com/wp-includes/plugin.php(251): WP_Hook->apply_filters(Array, Array) #6 /home/sianwood/public_html/ in /home/sianwood/public_html/triplewinonlinetraining.com/wp-content/themes/Divi/includes/builder/framework.php on line 530

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Thanks again Hevada, I have had a quick reply from Loopus so hopefully it will be resolved.

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