I purchased a PHP script from Envato but it didn’t work. I raised a support ticket and they tried to fix it but its been 6 months, they haven’t fixed it. I asked refund but they are not willing to do so. This should be removed. How to report to Envato, codecanyon.net and get my money back? TIA
if the author does not respond to the refund request, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund request date.
Also you can get in touch with Envato Support Team to let them know.
You may please file a complaint at Envato support. But before doing that first of all please make sure to connect with your theme authors and if your support is active then it’s their responsibility to fix out all the issues for you