Hi, I have received two refunds in the last month and have never received the money on my credit card. How can I do? Thank you.
First of all, create a ticket and request some information. If you’re willing to spend the money again on the marketplace, you can request as “credit” to your account.
They will provide the information you need, if the refund has been made by Envato, remember that, it may take up 2-3 weeks to show up on your account depending on your bank.