Issue with refunding money

Please, about a few weeks ago I did a refund, the author agreed and everything is fine.
But so far nothing has been added to my account!
Help please

It may take 7-14 days to get the money back on your bank account if the payment was through credit card.

You can contact Envato support and ask for “credit” to be spent on marketplace, if you’d prefer, it would take not much time to get the amount.

Thank you