What to do if author is not providing good enough support?

Hello everyone, could use some advice on this situation.

I purchased a scripted, installed it exactly how the documentation stated and there are multiple functions not working. I have messaged support but they keep telling me things to fix which is costing me lots of money in freelance development cost.

I know how to install PHP scripts (I have installed 12+ from code canyon already), but this Author is making me do so many extra steps. I’m already $350 in developer cost and the script was only $70.

What should I do from here?

It’s impossible to judge without seeing the script, the issues you are facing, and what is causing them.

Your best option would be to contact Envato Market Help and Support