What can i do , if the Script maker do not support his program ?


#1

Dear All,
I do have problem with one of the programmers,
I did buy the script , and script has a lots of problems and there is not information in the documentation about this , the documentation dated 2014!!! , I send support ticket 7 days ago , and still no answer ,

how I have to solve this problem ?
thank you in advance.


#2

Which script did you buy? It would be helpful if you mention the script name and author name, someone can tag the author here and they might give a reply. You can contact envato support for a refund if there are any issues with the script and the author doesn’t respond.


#3

Doctor Practice Management System v2.3


#4

how can I contact Envato support ?


#5

Hey @datambe!

Here is the correct process for when an author is not providing you with support while you are in an active support period:

First, open a refund request at https://codecanyon.net/refund_requests/new

You will then need to wait for a decision from the author. If the author does not respond within 5 days (wait until the end of the 5th day), or declines your refund request, you may open a dispute with Envato.

Look for a link to open a dispute on the refund details page, and if you don’t see it, open a Help ticket and explain the situation - include your refund request ID for reference. They’ll get back to you as soon as they can. :slight_smile: