What is this? Please help

Envato Authors Theme Authors
1

Hello folks,

I have one item soft rejected and I have re-submitted after fixing bugs. After 3 days I see “Unexpected error please contact support”

Anyone see this problem before?

image

2

@scottwills can you help me about the problem please?

3

Best to submit a support ticket here: https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840

4

Already submitted. Thanks for your help.

5

Hi @PSDConvertHTML! I just pinged the TF team for you. I’ll let you know what they advise. :slight_smile:

6

@PSDConvertHTML Just a quick update: The item got flagged in our system but we still have access to it and will be reviewed/taken care of in due course. Thanks for your patience. :slight_smile:

7

@PSDConvertHTML Update to the update… your item is now live. :thumbsup:

8

The problem has been fixed @scottwills thanks you so much for all your updates & helps.

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