@BenLeong . Hello people. I recently received a soft rejection of an item due to the wrong positioning of the CID code in the description item box. I will call it ‘item A’. I checked the item in the “hidden” tab and everything looked ok to me. The CID code was on top of the description as II was instructed by the reviewer. I have also received the instruction :
" Please note, both the zip and the preview are fine, so please do not attach them again when you resubmit."
Regardless, I revised the whole description again, made the required changes, and resubmitted the item. Two days after, I received a hard rejection of another submitted item, I will call it ‘Item B’, with the typical description
" Thank you for your submission. We have completed our review of “Item B” and unfortunately we found it isn’t at the quality standard required to move forward, and you won’t be able to re-submit this item again."
Still, the reviewer team feedback comment was :
" This is a resubmission of a previously soft rejected submission. Resubmitting the track as an entirely new item is not considered acceptable use of the Envato markets and repeated attempts may result in a temporary or permanent suspension of authorship."
So, in order to make things a bit clearer. I received a soft rejection of an item which was previously fine by the reviewer team ( Item A), then two days after another item was hard rejected of another item ( Item B) by insufficient quality standard, but the description was for the (Item A).
In conclusion: Either I have uploaded the same item ( Item A) by mistake, but in this case, I should receive a soft rejection, (it happened before), and a heads up. Or it was a reviewing system error. I know is convoluted and a head-scratching matter, but I am open to any ideas. I already escalated a ticket to the help desk and waiting for their answer.