Hard rejection after a soft rejection

Hi guys
Something really strange happened, I got a soft rejection because a wrong format, and than they hard reject the item, is this normal?

1 Like

Nothing in life is normal anymore. Though, It’s quite strange. Yes.

do you thin I should resubmit it? is this an error?

It’s trange… Try to contact Envato Help team.

This is what they answer… :joy:

Hi Mattia,

Thank you for reaching out to us. I’m Joana, an Envato Help Officer.

I understand your sentiments about the item you submitted for review that was rejected. This is part of the Author experience and while it may be upsetting or frustrating at first, there is always a valid reason behind it. Although, don’t let this experience get you down!

As it turns out, we are unable to provide additional feedback or advice for rejected items. However, we encourage you to take advantage of the many talented and helpful community members who choose to provide constructive feedback on our forums: https://forums.envato.com/

When the time comes that you’re able to make significant changes and can be considered as a completely new item that is entirely distinguishable from the first upload, then you may try again. It may not be considered acceptable without making any changes or improvements so I hope you would reconsider these options before submitting any item.

You may also want to read the following public Help articles (please click on the hyperlinks below):

Rejected Items
Top Authors page and Top Sellers to get a good sense of the commercial quality and general commercial utility of popular files.
I hope this helps. Feel free to reach out to us if there is anything else we can assist you with. Have a great day!

Let’s leave it go