Hello everyone, we are ThimPress, we sell Education WordPress themes, Coaching themes, Hotel themes, Restaurant themes, Charity themes and many other niche specific WordPress themes, and we had just become a Power Elite Author yesterday!!
We’re so proud of this result, and We would like to say thanks to everyone who’s involved, all the Envato staffs, other authors that gave us feedback or shared useful insights on the forum, etc.
Envato also encouraged us on sharing our top 3 tips, and here they are:
#1 Rating is no.1
Even though only ~2.5% of the users pay attention to ratings/reviews, but it’s an important measure to know if your product’s going to be a big shot or a failure. If people like your product and give you a good rating, it’s awesome. Otherwise, it’s even better when they give bad ratings because you’ll know what your shortcomings are and how to deal with that. We try to response to every rating(good or bad), and for bad ratings, we always try to explain the situation and offer a quick fix as quickly as possible so that our customers would feel happy and we would feel happy.
#2 Always think for the customer
When designing themes, we would spend weeks doing research on the product, try to know the customer, try to climb into their skin and walk around in it so that we would know what’s best, what’s needed. This rule also applies to UI/UX designing. We don’t want the theme’s workflow to be too complicated or too simple that lacks needed elements. Everything should be the way it should be, no more, no less.
#3 Speed matters
When it comes to speed, we mean the urgency - the urgency in replying to support questions, item comments or even urgency in updating a new fix for the theme. Customers don’t have all day sitting waiting for our replies. They also don’t have all day waiting for a new bug fix. Many authors just upload the theme and wait to get sales while they don’t update their products constantly, response to user questions. How could that lead to any sales?
That’s all. Thank you for reading and thanks for supporting us this whole time. It’s time to get to a new milestone - 2M$
Meanwhile, we are open to any questions. AMA