Video Download Speed EXTREMELY SLOW


I’m trying to download some videos that I purchased but the speeds are EXTREMELY SLOW!!!

I have fiber and can download from any other site no problem. I have logged on to five different computers from five different locations and experiencing the same issue.

How do I fix this issue? I need access to these for my project that’s due immediately.

Super frustrating to pay this type of money and have this type of poor service.

thanks for your help!

Is fiber installed recently or not so check the router.

No recently! How would I check the router?