I am trying to submit a set of icons and I’m stuck in troubleshooting mode. I keep getting hit with the same error:
- Image Preview is required
- Thumbnail is required
- Image Preview must be 590px wide, but provided image was 2152px wide.
- Thumbnail must be 80x80px, but provided image was 269x285.
I’ve gone back into the base files in AI to resize but for some reason when I upload it, Envato is readinf the file size as larger than it actually is. I can confirm the files ARE the correct size (80x80 and 590x700) but Envato is readinf them as much larger than this. Any help here would be appreciated. I’m stuck in an endless loop here and nothing seems to be working.