We are an agency that purchased a theme for a client site.
That client is now taking on the site themselves, and naturally want access to the theme we purchased for them.
According to the FAQs:
Is my license transferable?
Generally, your license is not transferable. There are a few exceptions:
- If you are a freelancer / agency using the item for a single end product for one client. The license would in effect be transferred to the client.
- If you sell the single instance of an end product, such as a website installation. The license would in effect be transferred to the new owner.
In all of these cases, be sure to point the client / customer / recipient to the license terms and delete the item from your own systems.
Example: You use a theme to create your website. Later, you sell that website to someone else. You are allowed to do this, but you then must delete the theme from your systems.
In our situation, either case 1 or 2 would permit the transfer, and we are more than happy to remove all references to this theme from our systems, but none of the FAQ explains how to a) transfer the license, and b) delete the theme from our Downloads section…
Can anyone help?