"Token or Item ID is incorrect" error in Envato Market WordPress Plugin

Envato Customers Web and Code
1

Hi,

Envato recently announced that their Envato Wordpress Tools plugin will stop working soon and needs to be replaced with Envato Market. This is a plugin that notifies and allows to update all purchased items from Envato.

Now I’m trying to add a plugin I purchased recently (wpDatTables, https://codecanyon.net/item/wpdatatables-tables-and-charts-manager-for-wordpress/3958969) to my site and after adding my token and plugin’s item ID, I keep receiving the following error:

“The Token or Item ID is incorrect”.

I triple checked all the data and both token and item ID are correct, why does it through this error? I tried different items, like theme and another plugin and all work fine except this one. Could you please check what is the reason?

Thanks.

2

Hi,

You will receive the The Token or Item ID is incorrect error if any of the following are true:

  1. The personal token doesn’t have required permissions (see this screenshot for reference).
  2. The item ID entered is not a WordPress item.
  3. An error occurred when connecting to the API.

Unfortunately the plugin does not do a very good job with debugging at the moment and doesn’t say what exactly went wrong. Can you double check to make sure the issue isn’t point #1 or #2?

If you’re absolutely sure those aren’t the problem then open a support ticket at this link and they’ll be happy to help solve the issue: https://help.market.envato.com/hc/en-us/requests/new

1 Like
3

Well, as you can see this item: https://codecanyon.net/item/wpdatatables-tables-and-charts-manager-for-wordpress/3958969 is a WORDPRESS item and regarding #1, I’ve just created a new token ID just in case with all proper permissions and it still shows same error: “The Token or Item ID is incorrect.”

As I mentioned I was able to add two other items w/o any issues.
Any other ideas?

4

Thanks! After looking a bit closer, it appears that the API is not returning the “wordpress_plugin_metadata” key for that item, which is likely the cause of the error.

I’m going to tag in @dtbaker for this one. You may also wish to open a ticket for the issue and post the ticket number here in case he wants to speak with you privately about it.

1 Like
5

Hey,

Please fix this if possible guys!

Best,

6

Hi @tregrinner!

Please open a Help ticket and they will forward it to the correct people. Unfortunately this forum doesn’t seem to be monitored very much by the relevant developers.

Cheers!