I need help and don’t know who to contact. I had a very bad support experience with a Themeforest author (they flat-out refused to fix bugs in their theme and told me to go buy a different one instead, even after I had 60+ hours of development time invested) so I left them a negative review… a few hours later, my ENTIRE website was gone and my Admin credentials had been deleted. I was able to get access to WP via cPanel, and the ONLY admin user account still in there was the one I had created for the author… so, that’s proof it was them. What actions can I take to resolve this?
If your website data is missing, I suggest reaching out to your hosting provider. They may have backups and could help recover your website.
If you granted the author access to your server or WordPress and suspect they may have caused this issue, I recommend contacting Envato support.
I don’t even know how to contact Envato, they make it incredibly difficult - which is why I posted on here.
And no, the site was finished at 1pm today and deleted sometime over the next 5 hours. I have a screenshot showing ONLY the author’s admin credentials still existing, which proves they deleted my access and everyone else’s along with all the content.
It’s probably server-side issue. Once a while, I do have the similar issues on my server as well as on my clients.
@SR20DETg20girl You can reach Envato support using the URL I shared earlier, but here it is again for your convenience: Envato Support.
However, before reaching out to Envato support, I strongly recommend contacting your hosting provider immediately. They should be able to help recover your website and may also identify the root cause of the issue.
I’ve had plenty of server-side issues over 15+ years and NONE of them resulted in a site AND all login access being completely wiped except for the one login of the developer I left a negative review for…
It’s something that you need to figure it out. You can contact Envato support but you may need to proof that it’s been deleted by the author. You may have some security issues, too
There should be some system backups you could restore on your hosting.