I bought a journal theme in 2018, I wanted to install the new version, it does not appear.
If the theme was updated since then, it will have replaced the older version, so all you should have to do is just download the theme again.
yes the theme has been updated but it does not appear in the downloads section of my themeforest account, the theme I purchased is not visible
Which theme was it? Are you sure you’re logged in with the same account that you bought the theme with? You don’t have a buyers badge, and you would have one if you had purchased any items with your account.
I bought the theme journal theme I bought for 55 dollars. I entered with the account I bought in 2018.
have license certificate
If that’s the case and you are sure that you’re logged in with the same account that you bought the theme with, then you should contact Envato Support and they will be able to sort it out for you.
You have no buyer badge on this account - it cannot be the one you used to purchase anything with
the document that my license writes in the pdf file still stands
Item Purchase Code: yes
I asked for a refund and I’ll take it again
contacted by author helped problem solved thanks everyone