This is my first post here at Envato Forums so forgive me if everything is not done correctly. I’ll jump right into it; I Purchased a theme (Adforest) on Sunday from Themeforest and went about creating a new account and submitting my details for the payment. The payment processed successfully and I could download and save the theme, and so I did. Went to upload the theme on WP where I was prompted to enter the purchase key. Purchase key, what purchase key?? After some research I found out where to find it just to discover that I never apparently made the purchase even though my account was debited and I was able to download the theme. Under the download section where you should normally find all your purchased items, I only have this screen:
I submitted numerous requests as well as trying their call center but to no avail. Nobody from Envato has gotten back to me in 3 days I cannot do any work while I am waiting for this to be fixed. Is there anybody that might be able to assist with this. Should I get into contact with the Author?