I’ve submitted a ticket but thought I would post on here due to the long response times for tickets, just incase I have missed something.
I made a purchase in September for a wordpress theme and downloaded the files. There has since been an update on the theme so I tried to download it, however my purchase seems to have dissapeared from Envato. The download is not there, the purchase is missing from my purchase history.
Any ideas? Is it just a case of waiting for a response to my ticket or is there anything I can do? I have found the purchase on my credit card statement so at least I have proof of purchase.
Thank you for the reply. The download is not in the download section. I have checked and the theme is still showing as for sale on the platform so there is no reason for it to have been removed. Even if it had, it should still be showing in my purchase history?