Purchase failed

I bought a WordPress theme yesterday, but I don’t have it in my downloads. It’s as if I didn’t buy it, although the bank took my money


Sorry to hear you’re having troubles with your download.

If it is your first purchase then envato has sent you an email to confirm your purchase. you have to confirm by clicking the link/button in that email. then you will see your item under your Downloads page.

Otherwise please use the following link form to let the Envato customer support team:

Just select ‘An item I’ve purchased is no longer available on my downloads page’ in the ‘Tell us more’ field.

Envato Customer support team will be happy to assist you.


Can you go to the item page and check if the “download” button is available?

The download button is available, but the point is that the theme I bought is not in the downloads.
I bought this theme: Buildnox - Construction And Architecture Theme

ср, 6 мар. 2024 г. в 09:29, ki-themes via Envato Forums <notifications@envato.discoursemail.com>:

You can report the problem to Envato support by creating a ticket as @mgscoder
suggested meanwhile you can download the item from the link you have shared.